Service operator
This policy supplements MelodyQR’s Terms of Service. The operator’s identification, address and tax details are available in Account settings after you sign in. Contact: support@melodyqr.com.
Cancel future renewals
Use Billing to cancel an existing subscription or request assistance at support@melodyqr.com. Ordinary cancellation stops future renewals and retains paid access until the paid period ends. We will communicate its effective date and confirmation, without a penalty for requesting cancellation. Statutory termination rights with different effects remain available. Cancellation is not a refund request, account closure or resource deletion; accepting new terms is not a condition for processing it.
14-day first-payment guarantee
Request a full refund within 14 calendar days after the first subscription payment, even if you used the service. This MelodyQR guarantee does not restart at each monthly renewal. It adds to, and does not limit, mandatory withdrawal rights and remedies for defects, non-performance or incorrect charges. This is not a universal Paddle guarantee for every transaction.
Statutory withdrawal rights
For qualifying Argentine consumer distance contracts, a ten-calendar-day withdrawal period applies under the statutory calculation rules and notice may be electronic. Other countries have different mandatory periods and remedies. Exceptions require assessment under the applicable law, not an automatic denial because you signed in or created a resource. Public cancellation and withdrawal mechanisms without prior registration, acknowledgements and processing deadlines remain to be completed before this draft takes effect; a support email alone does not replace them.
Request and receive a refund
Contact support@melodyqr.com with the purchase email, workspace and transaction reference if available. We only request information needed to identify and verify the request. Do not send full card numbers, passwords, tokens or security codes. Customer Service is managed by the service operator, Monday to Friday, 09:00–17:00 Argentina time, excluding local public holidays. Legal deadlines remain applicable outside these hours.
Refunds use the original payment method when possible or an agreed lawful alternative. We communicate processing separately from additional bank/provider times and respect mandatory deadlines. Payment-specific processing times and the operational request procedure must be confirmed before this draft becomes effective. In a future Paddle purchase, paddle.net and its Buyer Terms and Refund Policy will also apply; Paddle is not currently available for buying MelodyQR.
Workspace and printed QR effects
Ordinary cancellation does not delete resources. The current Mercado Pago flow makes editing read-only after expiry and seven grace days, preserving published redirects and files, with no automatic conversion to Free. A refund is different: Paddle terminates access to the refunded product. The effects of refunds through each seller, and future Paddle non-payment, on workspace access, files and published SmartLinks must be defined and disclosed before this draft takes effect. Free continuity or automatic deletion is not promised.
Permanent link deletion or account closure are separate requests that may affect printed QR codes. Assigned public identifiers are never silently reassigned. You retain applicable remedies if paid periods are not provided, and may contact support, authorities or courts. A dispute is not itself fraud or a waiver of rights.